{"id":2661,"date":"2024-02-16T10:19:18","date_gmt":"2024-02-16T09:19:18","guid":{"rendered":"https:\/\/support.nke-instrumentation.com\/?page_id=2661"},"modified":"2024-02-19T09:43:19","modified_gmt":"2024-02-19T08:43:19","slug":"ostara-faq","status":"publish","type":"page","link":"https:\/\/support.nke-instrumentation.com\/index.php\/station-ostara\/ostara-faq\/","title":{"rendered":"Ostara &#8211; FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2661\" class=\"elementor elementor-2661\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7428d7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7428d7d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7a1381\" data-id=\"f7a1381\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e1141b elementor-widget elementor-widget-toggle\" data-id=\"7e1141b\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Wi-Fi does not start when I push dedicated button. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1321\"><p>Power supply need to be checked.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">My station is new or empty (with no recording file) but memory is not 0% used.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1322\"><div style=\"color: #404040; font-family: Pridi;\"><div style=\"display: block; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\" role=\"tabpanel\" data-tab=\"6\" aria-labelledby=\"elementor-tab-title-1126\"><p><span style=\"color: #000000; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\">There is no problem, Ostara uses some memory space for its functionality.<\/span><\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Product is displayed in Wi-Fi connection list but I can not connect<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1323\"><p>Please verify that no other devices like smartphone, laptop, tablet are connected to the product.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">I have configured my modem but I do not receive any data<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1324\"><p>First of all you have to check that the station is set to record data. If the station finds no files in the memory it will not transmit anything. If files are present in the station please check SIM card settings (refer to manual) and make sure that the SIM card is activated with operator.<\/p><p>You can use your own SMTP\/FTP servers or use the servers predefined in the station. In case you use your own servers you have to check that your server meets our protocol constraints (refer to the manual). To identify the source issue you can use our SMTP server and confirm that the modem is sending e-mails.<\/p><p>The last thing to look at is the power supply.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Are all providers authorized and functional with Ostara station? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1325\"><p>It has been observed that some functionnality are blocked by some provider.<\/p><p>Firstofall please note that M2M SIM card (machine-to-machine ) must be used for modem communication.<br \/>Standart SIM Card (phone call use with data included) often forbid machine to machine communication.<\/p><p>Also, problems have been encountered with SFR provider in France in FTPs port 21 (explicit).<br \/>The solution for this particular case is to use the FTPs port 990 (implicit) mode or to use an other port\u00a0 for FTPs explicit mode.<\/p><p><strong>Please pay attention to test the modem transmission before its deployement.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Wi-Fi does not start when I push dedicated button.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Power supply need to be checked.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My station is new or empty (with no recording file) but memory is not 0% used.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div style=\\\"color: #404040; font-family: Pridi;\\\"><div style=\\\"display: block; font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight );\\\" role=\\\"tabpanel\\\" data-tab=\\\"6\\\" aria-labelledby=\\\"elementor-tab-title-1126\\\"><p><span style=\\\"color: #000000; font-size: 1rem; font-weight: var( --e-global-typography-text-font-weight );\\\">There is no problem, Ostara uses some memory space for its functionality.<\\\/span><\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Product is displayed in Wi-Fi connection list but I can not connect\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please verify that no other devices like smartphone, laptop, tablet are connected to the product.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have configured my modem but I do not receive any data\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>First of all you have to check that the station is set to record data. If the station finds no files in the memory it will not transmit anything. If files are present in the station please check SIM card settings (refer to manual) and make sure that the SIM card is activated with operator.<\\\/p><p>You can use your own SMTP\\\/FTP servers or use the servers predefined in the station. In case you use your own servers you have to check that your server meets our protocol constraints (refer to the manual). To identify the source issue you can use our SMTP server and confirm that the modem is sending e-mails.<\\\/p><p>The last thing to look at is the power supply.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are all providers authorized and functional with Ostara station?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It has been observed that some functionnality are blocked by some provider.<\\\/p><p>Firstofall please note that M2M SIM card (machine-to-machine ) must be used for modem communication.<br \\\/>Standart SIM Card (phone call use with data included) often forbid machine to machine communication.<\\\/p><p>Also, problems have been encountered with SFR provider in France in FTPs port 21 (explicit).<br \\\/>The solution for this particular case is to use the FTPs port 990 (implicit) mode or to use an other port\\u00a0 for FTPs explicit mode.<\\\/p><p><strong>Please pay attention to test the modem transmission before its deployement.<\\\/strong><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-1d3dab7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d3dab7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d1051a\" data-id=\"5d1051a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16e7007 elementor-widget elementor-widget-spacer\" data-id=\"16e7007\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7389cda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7389cda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c0d251\" data-id=\"1c0d251\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31b2bb5 elementor-widget elementor-widget-heading\" data-id=\"31b2bb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Any other questions ? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-ac93dc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac93dc0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eceb941\" data-id=\"eceb941\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fc3001 elementor-widget elementor-widget-image\" data-id=\"4fc3001\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"287\" src=\"https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1.jpg 510w, https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1-300x169.jpg 300w\" sizes=\"(max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-428d5d1\" data-id=\"428d5d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a0001 elementor-widget elementor-widget-text-editor\" data-id=\"28a0001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div><strong>Contact us to:<\/strong><\/div>\n<p><strong>nke<\/strong> Instrumentation<br \/>6 rue Gutenberg<br \/>ZI K\u00e9randr\u00e9<br \/>56700 Hennebont<br \/>FRANCE<br \/><a style=\"text-decoration: underline;\" href=\"mailto:info.instrumentation@nke.fr\">info.instrumentation@nke.fr<\/a><br \/>+33 (0)2 97 36 41 31<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Wi-Fi does not start when I push dedicated button. Power supply need to be checked. My station is new or empty (with no recording file) &hellip; <\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2649,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/2661"}],"collection":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/comments?post=2661"}],"version-history":[{"count":10,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/2661\/revisions"}],"predecessor-version":[{"id":2701,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/2661\/revisions\/2701"}],"up":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/2649"}],"wp:attachment":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/media?parent=2661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}