{"id":186,"date":"2020-12-17T15:15:34","date_gmt":"2020-12-17T14:15:34","guid":{"rendered":"http:\/\/support.nke-instrumentation.com\/?page_id=186"},"modified":"2021-10-11T09:46:33","modified_gmt":"2021-10-11T07:46:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/support.nke-instrumentation.com\/index.php\/wimo\/wimo-calibration-tool\/faq\/","title":{"rendered":"WiMo Calibration Tool &#8211; FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"186\" class=\"elementor elementor-186\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7428d7d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7428d7d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f7a1381\" data-id=\"f7a1381\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e1141b elementor-widget elementor-widget-toggle\" data-id=\"7e1141b\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">VCRUNTIME140.dll missing file<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1321\"><p>You have to install Redistributable Microsoft Visual C++&nbsp;2015 x86 <span style=\"text-decoration: underline;\"><strong>and<\/strong><\/span> x64.<\/p>\n<p>External link:&nbsp;<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/fr-fr\/download\/details.aspx?id=48145\" target=\"_blank\" style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: rgb(255, 255, 255); font-size: 1.125rem;\">https:\/\/www.microsoft.com\/fr-fr\/download\/details.aspx?id=48145<\/a><\/p>\n<p>or<\/p>\n<p>Internal link:&nbsp;<\/p>\n<p><a href=\"https:\/\/nke-instrumentation.support\/Software\/Library\/vc_redist.x86.exe\" target=\"_blank\">Redistributable Microsoft Visual C++&nbsp;2015 x86<\/a><br><\/p>\n<p><a href=\"https:\/\/nke-instrumentation.support\/Software\/Library\/vc_redist.x64.exe\" target=\"_blank\">Redistributable Microsoft Visual C++ 2015 x64<\/a><br><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Software update process failled<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1322\"><ul><li>Be sure you have place the software folder on the desktop.<\/li><li>Be sure you have the administror right on your machine.<\/li><li>Be sure you are have an internet connection.<\/li><li>Please check if the application is blocked by your computer or your network firewall.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">The application is slow\/Measurement period is not respected<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1323\"><p>Try to close other applications and restart WiMo Calibration Tool.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">The application crash after an automatic update<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1324\"><p>Please download again the last software version on this link:\u00a0 <a href=\"https:\/\/nke-instrumentation.support\/Software\/WiMo_Calibration_Tool\/Lastest\/WiMo_Calibration_Tool.zip\">WiMo Calibration Tool &#8211; Last version download<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-1d3dab7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d3dab7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5d1051a\" data-id=\"5d1051a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16e7007 elementor-widget elementor-widget-spacer\" data-id=\"16e7007\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7389cda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7389cda\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c0d251\" data-id=\"1c0d251\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31b2bb5 elementor-widget elementor-widget-heading\" data-id=\"31b2bb5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Any other questions ? <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-ac93dc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac93dc0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eceb941\" data-id=\"eceb941\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fc3001 elementor-widget elementor-widget-image\" data-id=\"4fc3001\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"287\" src=\"https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1.jpg 510w, https:\/\/support.nke-instrumentation.com\/wp-content\/uploads\/2021\/01\/vlcsnap-2017-11-20-15h20m25s43-510x287-1-300x169.jpg 300w\" sizes=\"(max-width: 510px) 100vw, 510px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-428d5d1\" data-id=\"428d5d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a0001 elementor-widget elementor-widget-text-editor\" data-id=\"28a0001\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div><strong>Contact us to:<\/strong><\/div>\n<p><strong>nke<\/strong> Instrumentation<br \/>6 rue Gutenberg<br \/>ZI K\u00e9randr\u00e9<br \/>56700 Hennebont<br \/>FRANCE<br \/><a style=\"text-decoration: underline;\" href=\"mailto:info.instrumentation@nke.fr\">info.instrumentation@nke.fr<\/a><br \/>+33 (0)2 97 36 41 31<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-1fdc6fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fdc6fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7134a6\" data-id=\"b7134a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-043b9d3 elementor-widget elementor-widget-text-editor\" data-id=\"043b9d3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Previous: <a href=\"https:\/\/nke-instrumentation.support\/index.php\/wimo\/wimo-calibration-tool\/wimo-calibration-tool-manually-update-usb-interface\/\"><strong>Manually update usb Interface<\/strong><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccc75d4\" data-id=\"ccc75d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-771231f elementor-widget elementor-widget-text-editor\" data-id=\"771231f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Next: <strong><a href=\"https:\/\/nke-instrumentation.support\/index.php\/wimo\/wimo-calibration-tool\/\">Summary<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>VCRUNTIME140.dll missing file You have to install Redistributable Microsoft Visual C++&nbsp;2015 x86 and x64. External link:&nbsp; https:\/\/www.microsoft.com\/fr-fr\/download\/details.aspx?id=48145 or Internal link:&nbsp; Redistributable Microsoft Visual C++&nbsp;2015 x86 &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":191,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/186"}],"collection":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":55,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":1720,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/186\/revisions\/1720"}],"up":[{"embeddable":true,"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/pages\/191"}],"wp:attachment":[{"href":"https:\/\/support.nke-instrumentation.com\/index.php\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}